Check for any warning about no Internet connectivity. Connect a device to the same Ethernet port, such as a laptop.Connect your Smart Device to it and try to open any webpage.Check that the AP/Router/Modem has a proper Internet connection.If the gateway has an Internet connection, the issue may have been the Ethernet cable. Power cycle the gateway and check the Internet Status Light once the booting process is completed. If you have another Ethernet cable, similar to the one provided, connect it to the gateway. Check to ensure the Ethernet cable is properly connected to the AP/Router/Modem.If the light isn’t green, power the gateway OFF and ON, wait for the booting process to complete and check the Internet Status Light again.If you are having an issue connecting your gateway to the Internet, please follow the troubleshooting measures below. If the gateway's LED does not turn on, the issue may be with the gateway.If the gateway's LED turns on, the issue may be with the USB cable.If that doesn’t work, use another USB cable to connect the gateway to the power supply and check if it powers on.If the gateway's LED does not turn on, check the steps below.If the gateway's LED turns on, the issue may be in the power supply.Please use the provided USB cable and connect it to a laptop to verify if the gateway will power on. It's possible the power supply is not working.To verify it's working, please connect any other device to the same power outlet.Ensure the power outlet the power supply is connected to works.Verify the provided Night Owl power supply is being used.If your gateway is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone.
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